WARRANTY INFORMATION


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WARRANTY REGISTRATIONWARRANTY CLAIM

MASSIMO MOTOR SPORTS LLC ("MASSIMO") PARTS AND LABOR WARRANTY

Notice: Using UTV's & ATV's for rentals, racing or making any form of non-OEM modifications will void any and all warranties. All warranties are non-transferable. These warranties only apply if products distributed by Massimo and sold to the first retail purchaser by an Authorized Dealer in the United States. Every owner of the products during the warranty period shall be entitled to the benefits of these warranties.

This Massimo limited warranty excludes failures that are not caused by a defect in material or workmanship. This warranty also does not cover accidental damage, normal wear and tear, abuse or improper handling, or acts of God. This warranty does not cover any vehicle components or parts that have been altered structurally, modified, neglected, improperly maintained, or used for purposes in which it was not designed.


VEHICLE OWNER’S RESPONSIBILITIES:

  • Vehicle Owner's must properly use, maintain, store, and care for the vehicle as outlined in the Owner’s Manual and determined by Massimo
  • Owner must service vehicle according to a Massimo accepted service schedule
  • Owner must maintain all service records of work performed on the vehicle
  • Only an authorized Massimo dealer or service center can perform warranty repairs
  • Periodic service and inspections are considered regular maintenance and not reimbursable
  • All warranty or labor (if applicable) repairs require pre-authorization by Massimo
  • All Massimo products require an initial dealer pre-delivery inspection and set up to ensure proper operation and safety

WARRANTY PERIODS

Warranty coverage begins on the date the product is first sold to the consumer. Proof of purchase will be required for all warranty claims.

Warranty period for Massimo units are as follows:

  • UTV, ATV: 1 Year Limited – See terms below
  • Go Kart, Motorcycles: 1 Year Limited – See terms below
  • Golf Cart: 1 Year Limited – See terms below
  • E-kooler, E-bikes, Powerstations, Solar: 1 Year Limited – See terms below
  • Snow Blowers: 1 Year Limited – See terms below


COVERED WARRANTY PARTS:


UTV, ATV warranties cover any repairs needed, parts and labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year or 1,000 miles) and which occur under normal use:

  • Engine: 1 Year Limited*
  • Drivetrain Components: 1 Year Limited*
  • Exhaust System: 1 Year
  • Suspension: 1 Year
  • Wire Harness/E.C.U.: 180 Days
  • Clutch/CVT/Secondary Clutch: 180 Days
  • Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

Go Kart (Mini 125), Motorcycles, Mini Bike & Snow Blower warranties cover parts needed to correct defects, labor excluded, related to material or workmanship reported during the applicable warranty period of 1 Year and which occur under normal use:

  • Drivetrain Components: 1 Year
  • Exhaust System: 1 Year
  • Suspension: 1 Year
  • Wire Harness/E.C.U.: 180 Days
  • Clutch/CVT/Secondary Clutch: 90 Days
  • Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

Golf Cart warranties cover any repairs needed, parts and labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year or 1,000 miles) and which occur under normal use:

  • Engine: 1 Year Limited*
  • Drivetrain Components: 1 Year Limited*
  • Exhaust System: 1 Year
  • Suspension: 1 Year
  • Wire Harness/E.C.U.: 180 Days
  • Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

E-kooler, E-bikes, Powerstations, Solar Panel warranties cover any repairs needed, parts only, no labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year) and which occur under normal use:

  • Components – 1 year parts Exchange
  • Non-continental batteries have 30 days of coverage.

Parts exchange required – unless stated otherwise by manufacture in the claim process, all parts are on exchange basis. The manufacturer must receive defective parts back for improvements and reporting.


What is Not Covered:

  • Improper Use: These warranties do not cover improper or careless use of Massimo UTV that does not adhere to the Owner’s Manual, which includes, but not limited to, driving at excessive speed, driving on public road, driving beyond capacity and/or below minimum operating age, external damages caused by excessive use.
  • Parts Not Covered Under Warranty: All Fluids, Spark Plug, Spark Plug Wire(High-voltage Wire), Oil Filter, Air Filter, Fuel Filter, Throttle Body, Injectors, Shift/Throttle/Idle/Brake Cables, Clutch Belts, Drive Chains, Front/Rear Brake Pads, Front/Rear Calipers, Front/Rear Rotors, Front/Rear Axle, Front/Rear Spindle, Swing Arm/Sway Bar Bushings, Bearings, Wheel Hubs, Front/Rear Tires, Front/Rear Wheels, Fuses, Head/Tail Light Housing Light Bulbs, Seats, Seat Boards, Floor Boards, Mirrors, Top, Winch, Wind Shield, Rubber/Plastic Components, Batteries (unless stated in warranty otherwise).
  • Maintenance, Transportation, and Adjustment Services; Normal Deterioration: These warranties do not cover the cost of parts or labor involved in performing any normal maintenance services. There is also no coverage for normal deterioration or fading of paint, soft trim, cosmetic and appearance items. This warranty does not cover ANY cost to transport the vehicle to the service center location for repair or any inconvenience payments. The purchaser is responsible for transporting the vehicle to the service center to obtain service.
  • Damage or Malfunction Due to Improper Repair or Unauthorized Parts: These warranties do not cover any part which malfunctions, fails or is damaged due to any unauthorized alteration or modification made to the vehicle such as the removal of parts or the installation of parts, equipment or accessories or improper repairs or adjustments not approved or recommended by Massimo.
  • Damage or Malfunction Due to Abuse, Neglect, Accident or Fire: These warranties do not cover any part which malfunctions, fails or is damaged due to objects striking the vehicle, accident, fire, neglect, abuse or any other cause beyond the control of Massimo.
  • Damage Caused by the Environment: These warranties do not cover damage caused by airborne fallout (which includes but is not limited to chemicals and tree sap), salt, water, flooding, hail, windstorm, lightning, extreme temperatures, or any other environmental cause.
  • Repairs by Non-Authorized Dealers: Labor and material expenses for repairs performed at any facility other than that of an Authorized Massimo Dealer are not covered. All labor and warranty work must be pre-approved by Massimo Motor.




Online Order Support

Need help with your online orders? Start with our FAQ section! You may quickly find the answer you are looking for. If you didn’t find the answer you need, you could use our case submit system in your Massimo Account. Our dedicated customer service team is also available 24/7 to further assist you with your online orders. Feel free to contact them by phone and ensure you have your order number on hand.

Phone: 1-877-881-6376

Q: How much time does it take for my order to be delivered?

If you select the in-store pickup option, you will be notified by email when your order is ready for pick up.

If you select the standard shipping option, delivery takes approximately 5-7 business days after the order is placed. Shipping delays may be longer if the shipping address is located in a remote area such as Alaska, the Northwest Territories, Yukon, Nunavut and few areas of Northern Quebec.

Q: How does the in-store pickup option work?

The In-store pickup option allows you to collect your order at a participating Massimo dealership. When you choose to pick up your package at a participating Massimo dealership, no shipping fees apply to your order.

Here are the steps to follow:

1. Choose the in-store pick-up option in the checkout process.

2. A list of nearby participating Massimo dealerships will appear according to your postal code. Choose your preferred dealership; it will become the pick-up location for your order.

Note: It is possible that your nearest Massimo dealership is not a participating dealer

3. If your preferred dealership has all the items you ordered, you will receive an email confirming the time and date at which you will be able to pick them up.

Note: If certain items of your order are not immediately available or if your preferred dealership cannot fulfill your order, you will be notified by email.

4. You must pick up your order within the 21 days following the receipt of that email.

After 21 days, your order will be cancelled.

Q: What happen if an ordered product is out of stock?

We do our best to keep the stock status of all of our products updated on our online store. However, since online orders are fulfilled by participating Massimo dealerships, it is possible that the desired size, color or product is not available. As soon as your order is processed, you will be alerted by email if one or more items are not available. These items will be cancelled.

Q: HOW DO I RETURN A PRODUCT AND GET REFUND?

Here are the steps to follow to make a return:


Submit a new case in your Massimo account. Login to your Massimo account, click cases and you will find “Submit New Case”. Please choose Return at Type of Inquiry Field, write down the order number, items, and reasons for the return, and upload the product pictures to request a return number.


Standard Shipping: For approved returns, we will provide the mailing instructions for the return shipment. Returns are only valid if submitted within 7 days of the delivered date. Customers will be responsible for return shipping costs.

Note: We recommend that you use a delivery service that allows you to track your shipment. However, please note that you are responsible for shipping the product back. Shipping fees will not be refunded.

A 25% restocking fee will be applied to items returned at the company’s discretion. The amount of this fee will be displayed on the final checkout screen when you complete the order and will be noted on the packing list included with the order.


In-store Pickup: Find the contact information of the participating Massimo dealer that shipped your order. It should be displayed on the box or check the email you received. Ship the item(s) you wish to return to this participating Massimo dealer that shipped your order.


You will be refunded the paid price. Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the participating Massimo dealerships that shipped the order.

Q: What products are not eligible for return?

The following items cannot be returned

Non-Returnable Parts

  • Electrical Parts
  • Fuel Pump
  • Relay Assembly
  • Wire Harnesses
  • ECU
  • Color Coded Interior/ Exterior Parts
  • Stator
  • Regulator/ Rectifier
  • Fuel Injector
  • Ignition Coil
  • Any Solid State Electrical Part
  • Any Installed Items (bolted on, attached, plugged in or installed in any other way)

Any other non-Returnable products

Hazardous material and material containing chemicals (paint, primer, grease, solvent, lubricant, sealant, silicone, glue, cleaner, stabilizer, oils, batteries, etc.).