U.S. Consumer Product Safety Commission – Recall Alert
Massimo Motor Sports Recalls Percussion Massage Guns Due to Fire Hazard: Sold Exclusively at Costco (Recall Alert)
Name of Product: Massage Guns
Hazard: The lithium-ion battery system can overheat, posing a fire hazard.
Consumers should immediately stop using the recalled massage guns and contact the firm for a full refund. Massimo is contacting all known purchasers directly.
Consumer Contact: Massimo Motor Sports toll-free at 877-881-6376 from 8:30 a.m. to 5:30 p.m. ET/CT/PT Monday through Friday, or online at www. massimomotor.com and click on Product Recall at the bottom of the page for more information.
Description: This recall involves all models of the Massimo Percussion Massage Gun. The massage guns have 20 speed levels and came with six massage heads and a built-in rechargeable lithium ion battery. They were sold in black, silver, gold, and blue, all were model number EM003. Model numbers can be found on the Product information card in the package.
Incidents/Injuries: Massimo has received three reports of fires with the recalled massage guns that resulted in over $15,000 property damage. No injuries have been reported.
Sold at: Exclusively online at Costco.com from April 2020 through May 2020 for $60.
Importer: Massimo Motor Sports LLC, of Garland, Texas
Manufacturer: Yongkang Aijiu Industrial & Trade Co. Ltd, of China
Manufactured in: China
Recalled Massimo Percussion Massage Gun
About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
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Massimo Percussion Massager Recall Q&As:
Q. Why is the firm conducting this recall?
A. The lithium-ion battery system can overheat, posing a fire hazard. We are conducting this recall to keep our customers safe and to prevent injuries.
Q. How is the firm conducting this recall?
A. We are asking consumers to immediately stop using the products, return them to a local Costco retailer and you will be provided a full refund.
Q. How can I tell if my product is affected by the recall?
A. Look for your product info card inside the package and the model number subject to this recall is on the cover page. All Massimo branded percussion massage guns purchased from Costco from April 1 to May 31, 2020 are part of the Recall. If you are unsure about your particular unit, please contact Massimo for more information.
Q. How do I participate in the recall?
A. Bring the device and all components and parts to your local Costco for a refund. If you have any questions or concerns, you can also contact Massimo directly through toll-free number at 877-881-6376 from 8:30 a.m. to 5:30 p.m Central Standard Time.
Q. What is the problem with my Massimo Percussion Massager?
A. The lithium-ion battery system can overheat, posing a fire hazard. Massimo has received three reports of fires with the recalled massager while charging, which has caused property damages.
Q. My product appears to be okay. Can I continue to use it?
A. No. Even though your product appears to be safe, we are asking all customers to stop using the product immediately and participate in the recall by returning the product to Costco for a full refund. It is illegal to sell a recalled product.
Q. Will I receive a refund for the product?
A. Yes. You will receive a full refund for the purchase price of the product through local Costco store.
Q. How long will it take for me to receive the refund?
A. The refund shall be processed through Costco. It might take 7 to 14 days to be reflected in your credit card account.
Q. Will I be able to repair the product myself?
A. No. Do not repair the product yourself. Please return it immediately for a refund.